Frequently Asked Questions

  • Online booking is available for Haircutting & Styling services up to 45 days in advance. BOOK NOW!

    • If you are interested in becoming a hair color client, you must first book a haircut.

    • A deposit is required to book.

    • To secure your appointment, new client intake forms must be completed.

    • If no openings are visible, we are fully booked. Cancellations will be announced via Vagaro waitlist notifications—be sure to add yourself and enable notifications.

    • Automatic reminders are sent out immediately after booking, 7 days, and 3 days prior to your appointment.

  • HOW TO PREPARE FOR YOUR IN-PERSON OR VIRTUAL CONSULTATION

    1. Prior to your appointment figure out your beauty budget. This should include the amount you are willing to spend per appointment and the amount you are willing to spend on recommended products. Your stylist can help you figure out options that fit your budget. Please note, that these options may include a referral to another stylist.

    2. Think about the time you are willing to spend on maintenance in the salon chair and between appointments.

    3. Collect inspiration photos and anti-inspiration photos. These can be helpful in communicating your vision.

    4. Think about your hair history, write it down if that makes it easier. It is important that you are transparent with your stylist about any color, chemical, or texture treatments you’ve had in the past.

    5. Consider any allergies or sensitivities you may have. Make sure you notify your stylist.

    6. Be sure to ask questions for clarity. This appointment is specifically reserved for you to get to know your potential stylist and figure out if you are a good fit. Do not be afraid to ask questions and do not be afraid to say “no” to anything that you are not completely comfortable with.

    HOW TO SHOW UP FOR YOUR CURLY CONSULTATION OR SERVICE

    • Your hair should be in its natural, un-stretched curl pattern! No braid outs, no twists outs, no ponytails, no buns, ect. No exceptions!

    • Styling Product is ok, but your hair should not feel greasy, sticky, or wet.

    • Your curl pattern must be prominent and visible. 1-3 day old wash & go is typically fine, hair 4 days and older is most likely too tangled and undefined.

    • Hair must be completely dry.

    • Hair must be detangled with no matting or large knots. Hair that is not reasonably detangled according to instructions, or if you arrive with twists, braids, or locs will incur a detangling fee of $125 per hour. In extreme cases, the appointment will be canceled.

      If you are unsure, please ask for clarity. It is extremely important to see hair in its natural state to properly advise, perform cutting services, and stay on schedule. In most cases, hair is cut prior to cleansing or styling. Following these instructions will promote a better outcome for your investment.

  • After service, clients are prescribed a personal maintenance routine according to their goals & Lifestyle. This includes at-home care routine, sleep routine, a haircut & treatment schedule.

  • We do not offer refunds on services or exchanges on products/tools.

    If you are unhappy with your service for any reason please contact within 3 days of your appointment.

    Deposits will be automatically refunded in the for of their initial payment when canceled at least 48 hours prior to their appointment.

  • We are a cashless salon but you may tip in cash if you would like.

    We accept all major credit cards including Amex and Apple Pay.

    We do not accept checks.

  • If you need to cancel your appointment, we ask you to notify us at least 48 hours before the appointment. Please be advised that we do not ensure rescheduling. Only cancellations made within 48 hours from the booking will receive a 100% deposit refund. We value your time and ours. If you are running late, please notify us as soon as possible. Arrivals more than 15 minutes late may require rescheduling.

    For no-shows or same-day cancellations, your deposit will be forfeited, and you will be charged the remaining balance of your scheduled appointment. No-show no calls will not be rescheduled.

    If you or a family member contract COVID-19 and are unable to cancel in advance, a doctor’s note will be required to waive the cancellation policy.

    Deposits may be transferred once if you need to reschedule. Thank you for your understanding and cooperation!